Get Answers to Your Questions
Find answers to the most commonly asked questions about WeSpeedNet broadband services. If you can't find what you're looking for, please contact us and we'll be happy to help.
WeSpeed Network Services is a leading Internet Service Provider (ISP) based in Nallasopara, dedicated to delivering high-speed, reliable broadband connectivity to homes and businesses across the city. We offer a range of plans including OTT, IPTV plans, regular broadband plans, business broadband, and internet leased line services.
Currently, WeSpeedNet services are available in Nallasopara East and Vasai East. We are continuously expanding our network coverage. To check if service is available in your area, please fill out our contact form with your locality details, and our team will verify availability and get back to you within 24 hours.
WeSpeedNet stands out with our:
WeSpeedNet offers four main categories of plans:
View detailed plans on our OTT/IPTV Plans and Regular Plans pages.
No, there are no hidden charges. All prices mentioned are exclusive of GST (Goods and Services Tax), which will be added as per applicable rates. Installation charges, if any, will be clearly communicated before service activation. We believe in transparent pricing with no surprises.
Yes, you can upgrade or downgrade your plan once your active plan is expired.
The main difference is:
Yes, we offer yearly billing for regular broadband plans, which provides better value compared to monthly payments. Yearly plans help you save money while ensuring uninterrupted service. Contact us for details on yearly plan pricing and benefits.
Installation is typically completed within 2-3 business days after plan confirmation and payment. Our technical team will schedule a convenient time for installation at your location. The actual installation process usually takes 2-4 hours, depending on the complexity of the setup.
You'll need the following documents:
Our team will guide you through the documentation process and verify all details before installation.
No, we do not provide router. Any equipment provided during installation needs to be returned on termination of service. Our installation team will set up all equipment and ensure everything is working properly. Equipment details and pricing will be discussed during plan selection.
Installation charges, if applicable, will be clearly communicated before service activation. Some plans may include free installation. Our team will provide complete details about installation charges when you select your plan.
The OTT platforms includes:
For complete details, visit our OTT Apps Details page.
After subscribing to an OTT/IPTV plan, you'll receive login credentials and activation instructions via SMS. You can then:
Our support team will assist you with the activation process if needed.
Yes, you can use the OTT platforms on multiple devices as per the terms and conditions of each platform. Most platforms allow simultaneous streaming on 2-4 devices depending on the platform's policy. The credentials provided are for your personal use with your broadband connection.
We accept multiple payment methods for your convenience:
Bills are generated based on your billing cycle (monthly, quarterly, half-yearly, or yearly). You'll receive your bill via WhatsApp or SMS once activation is done. You can also access your bills through our customer portal (if available) or by contacting customer support.
If payment is not received by the due date, we'll send reminders via WhatsApp. Late payment may result in service suspension after a grace period. To avoid service interruption, please ensure timely payment. If you're facing payment issues, contact our support team, and we'll work with you to find a solution.
Refund policies depend on your billing cycle and the time of cancellation.
Early termination charges may apply for plans with minimum commitment periods.
Please contact our support team for specific refund details based on your plan.
Our support hours are:
For urgent issues, you can reach us via phone or WhatsApp. Business customers have priority support with faster response times.
You can reach our support team through:
For business customers, you'll have a dedicated account manager for personalized support.
If you're experiencing connectivity issues, try these troubleshooting steps:
If the issue persists, contact our support team immediately. We'll troubleshoot the problem and, if needed, send a technician to your location.
Yes, we provide on-site technical support. For home plans, on-site support is available during business hours. For business and leased line customers, we offer priority on-site support with guaranteed response times (1-4 hours depending on your plan). Our certified technicians will visit your location to resolve any technical issues.
Yes, all WeSpeedNet plans come with unlimited data. There are no data caps, no fair usage policies, and no throttling. You can use as much data as you need for streaming, gaming, work, or any other online activities without worrying about exceeding limits or additional charges.
Yes, we guarantee the speeds you subscribe to. Our network is designed to deliver consistent speeds. For business and leased line customers, we provide SLA-backed speed guarantees. If you experience speed issues, contact our support team, and we'll investigate and resolve the problem promptly.
Uptime guarantees vary by plan type:
Any downtime is usually due to scheduled maintenance (with advance notice) or unforeseen technical issues, which we resolve as quickly as possible.
Absolutely! Our high-speed plans are perfect for online gaming, video conferencing, streaming, and other bandwidth-intensive activities. We provide low latency connections suitable for real-time applications. For best results, we recommend plans of 75 Mbps or higher for multiple simultaneous users or heavy usage.
Key differences:
Visit our Business Broadband and Leased Line pages for detailed comparisons.
Yes, all business broadband and leased line plans include static IP addresses. The number of static IPs depends on your plan:
Static IPs are essential for hosting servers, VPN access, and remote connectivity.
Can't find the answer you're looking for? Our support team is here to help.
Contact Us